Continuous learning and community building will remain pivotal to Tech Mahindra’s HR strategies in 2025. They are fostering a flexible and adaptive work environment that creates interpersonal bonds and a sense of belonging. The company has introduced Project Fortius, a program under which they consistently induct freshers and follow up with an extensive training program in next-gen technologies to make the deployment more seamless.
Richard Lobo, CHRO, Tech Mahindra, emphasizes the importance of tailoring employee experiences. “We have multiple initiatives that foster a strong sense of community and shared purpose among our employees. For instance, our AI-driven Upskilling-as-a-Service platform has empowered employees to take charge of their professional development, leading to increased engagement and retention.”
AI’s role in shaping the future of HR
Upskilling and reskilling are paramount to Tech Mahindra’s culture. According to Lobo, the organisation has integrated AI into various HR functions, such as
AI-driven tools for customised learning paths and
implementing recruitment technologies to attract top talent.
“We are also upskilling our workforce to adapt to these technological advancements, ensuring they can contribute effectively to organizational success. From a technical standpoint, we are leveraging AI for internal transformation and productivity,” Lobo shares.
He further adds that Tech Mahindra has also developed a rigorous curated training program to equip its workforce with the latest industry know-how and technological expertise. “We have trained over 45,000 employees in foundational Intelligent Automation (IA) and AI technologies, equipping them with essential skills for the future.”
He further shares that they have also provided focused training for over 10,000 employees in AI and GenAI technologies and over 20,000 employees in Pair Programming. “This demonstrates our commitment to investing in upskilling our talent to deliver best-in-class solutions for our customers.”
Leveraging technology to transform HR practices and improve efficiency
Tech Mahindra is implementing innovative strategies that leverage AI and next-gen technologies to redefine HR practices. Lobo explains that they are deploying AI-driven tools for personalised learning and development, enhancing employee engagement through data analytics, and implementing advanced recruitment technologies to attract talent. “Our AI-powered platforms offer interactive, on-demand, and contextual upskilling, empowering employees to take charge of their development.”
One standout tool is BeMe (Better Version of Me), an AI-powered solution designed to foster a healthy and productive work environment. “BeMe can analyse emails, identify unconscious bias in communication, and recommend changes to improve leadership effectiveness. These technological integrations have streamlined operations and fostered a culture of continuous learning and innovation,” informs Lobo.
Additionally, the company has invested in AI-enabled digital new-age learning platforms, high-capacity labs, and training rooms. “We also encourage our employees to take on new challenges and roles, providing support and resources to help them succeed while enabling organizational growth.”
Challenges for the HR function in 2024
HR functions are shifting focus—from championing diversity and inclusion to embedding sustainability in leadership and workforce practices. Lobo notes that rapid technological advancements and evolving employee expectations in 2024 necessitated a stronger emphasis on cultivating a future-ready workforce.
“To address this, we emphasized continuous upskilling through platforms like AI-powered Upskilling-as-a-Service, which provides personalized learning experiences.”
In addition to upskilling, another priority for Tech Mahindra is employee well-being. “By implementing tech-driven wellness initiatives, such as our Integrated Command Centre, which monitors employees’ health and well-being. These initiatives have been instrumental in navigating the complexities of the modern work environment,” Lobo concludes.