For an impactful learning experience in the age of AI, Nick Shackleton Jones, CEO & Founder, Shackleton Consulting, called for creating real learning experiences rather than focusing on pushing more content.
“Experiences have a long-lasting impact. We carry them with us for ages. Hence, everyone needs to understand that just using technology or investing in technology is not enough. Learning without experience often results in engagement without retention.”
In today’s tech-enabled world, learning has evolved especially after new technologies like Artificial Intelligence (AI) entered the space. This has made learning easy and accessible, says Shackleton Jones during his keynote at the People Matters L&D Conference 2024 in Mumbai, themed “Undo. Redo. Outdo: Drive Transformation Through Action.
He emphaised that L&D leaders must understand how learning works to truly make AI and technology a valuable part of our learning systems. He further suggested that L&D leaders need to be cautious about how they harness AI to unlock the future of skill development. How do they ensure they aren’t investing in the wrong technologies?
Reflecting on the learning gained from school days, Nick Shackleton Jones, who always remained passionate about learning and how it can evolve, called it long-lasting as we gained it based on our actions, reactions, emotions, and challenges we faced.
“Many of us remember the moments of emotional impact, not the lectures or the exam at school. For many, it may be strict teachers, competitions, your first friendships, or perhaps even embarrassing situations. This emotional resonance is key to lasting learning.”
Learning vs. Education: A Key differentiation
To make wise investments in AI for learning, highlighted Shackleton Jones, it is a must to understand the difference between learning and education. “Education often revolves around structured curriculums, tests, and content delivery. Learning, on the other hand, is much more dynamic and continuous—it’s driven by our interactions, emotions, and the challenges we face daily.”
So how can AI change that? For Shackleton Jones, the answer lies in creating impactful, memorable learning experiences rather than simply automating information delivery.
AI to create lasting learning experiences
To create a long-lasting learning impact, Shackleton Jones believes that people need to be pushed out of their comfort zones. “AI can simulate real-world challenges or difficult conversations, allowing learners to practice in a safe environment. Hence, it is important to invest in learning technologies wisely to have engagement that lasts.”
Thanks to AI which has made support available 24×7. It ensures tips and resources in real-time, personalising advice to the specific situation.
Many organisations are already beginning to explore how AI can transform learning. Shackleton Jones suggested key areas where AI can make a real difference:
Highlighting poor boarding experience as a major reason for attrition, Shackleton Jones suggests using AI-powered onboarding buddies. “This can help new hires by answering their questions, providing resources, and even simulating common onboarding challenges. “This ensures that new hires are engaged and supported.” Similarly, he suggests AI coaches for leadership development.
“AI-driven coaching tools can give real-time feedback, making the learning experience interactive and personalised.”
Challenges and opportunities in AI-led learning
While AI presents immense potential, there are also significant challenges and concerns. Bias, and weakening human capabilities are some of the major challenges AI-led learning presents.
Giving an example, when he asked an AI model to generate images of the “perfect employee,” the results were uniformly young, white, and able-bodied. “This reflects the underlying biases within the data and can perpetuate inequality if not addressed.”
Another concern, he talked about is the potential for AI to weaken human capabilities. “Research has shown that when people rely too heavily on AI, their skills can deteriorate over time. Much like how GPS has impacted our ability to read maps, over-reliance on AI could weaken critical thinking and problem-solving skills.”
Despite these concerns, Shackleton Jones suggested organisations essentially focus on AI to enhance human experiences rather than replace them. “AI should be a partner in learning, not just a content generator.”
The future of learning is bright, but it requires thoughtful investment in the right tools and strategies. AI has the potential to be a game-changer—let’s make sure we use it wisely.