HCLTech is redefining its approach to L&D to cater to the needs of a multi-generational workforce, esp Gen Z employees. With over three decades of experience, Ashok Madaan, VP & Head – Enterprise Fresher Cadre Management – HCLTech points out the challenges of engaging younger generations in a rapidly evolving technological landscape and shares his perspectives on building a skills-first organisation. The traditional methods of education, particularly in IT, are becoming less relevant as tools like AI provide instant access to knowledge. Instead, the focus must shift toward fostering critical thinking, problem-solving skills, and the ability to learn and unlearn.
Bridging generational gaps
The relationship between Gen Z employees and their managers is crucial. There is a pressing need for both sides to adapt. Managers must learn how to effectively communicate with and guide Gen Z employees, who often prefer a more informal, creative, and autonomous working style. Conversely, Gen Z must be trained to adapt to corporate etiquette and professionalism, moving beyond their casual communication habits.
Offering choices within structure
To retain and engage Gen Z talent, HCLTech has introduced a merit-based system that allows employees to choose their career paths while still aligning with organisational needs. By implementing a ranking system akin to university admissions, HCLTech gives employees a sense of agency in selecting their roles. This system not only empowers employees but also ensures that the company meets its operational requirements.
Enhancing learning methods
HCLTech recognizes that Gen Z thrives in a digital and experiential learning environment. Unlike previous generations, who benefited from traditional classroom settings, today’s workforce is more adept at seeking and utilising digital resources. HCLTech provides a marketplace for learning content where employees can choose courses that suit their needs. Additionally, experiential learning opportunities, such as mini-projects and mentoring programs, help bridge the gap between theory and practice.
Moving towards a skill-first approach
The push for a “skill-first” organisation is gaining traction across various industries. HCLTech focuses on objective assessments to gauge employee proficiency, shifting away from traditional measures like years of experience or college pedigree. This proficiency-based model not only supports career progression but also tailors learning paths based on individual skill gaps, fostering continuous growth.Recommendations for Learning LeadersFor those looking to implement similar methodologies, Ashok emphasises the importance of tailored approaches. No single solution fits all; understanding the specific needs of the organisation and its workforce is essential. Evaluating individuals based on proficiency, rather than historical metrics, can drive a more effective and engaging learning environment.