Since the birth of ChatGPT, writing summaries from long reports or crafting personalised emails have become a thing of the past for many people. One year on, the ability of generative AI (GenAI) to extract and synthesise data and sentiments from massive volumes of data has made complex information more accessible than ever before. It is now also possible to tailor one-to-one online customer interactions at scale, from product search …

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Regular employee attendance is essential for keeping your business running. Most small and medium-sized businesses have just enough staff to keep business operations running smoothly, and poor attendance can greatly disrupt key business functions. Excessive employee absences or tardiness can lead to negative customer experiences, hurt employee productivity, and put undue work and pressure on the team members that do show up every day. As such, you’ll want to do …

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