The lack of industry-specific knowledge and soft skills are two prominent challenges that can hinder the efficiency and effectiveness of gig workers, a new TeamLease report has found.
The report Titled ‘Gig Economy Skills’ shows that amid the festival gig jobs boom, 42.86% of employers report a lack of industry knowledge as the primary skill deficit, and 28.57% of employers see soft skills, including communication, teamwork, and problem-solving, as another critical gap. These skills are essential for gig workers, who manage multiple clients and projects simultaneously.
While gig workers are often technically adept, the absence of domain expertise can hinder their efficiency and effectiveness.
Led by e-commerce platforms and companies like Uber, Ola, Swiggy, and Zomato, this season, employers plan to hire 1 million gig workers and 250,000 contractual workers across sectors. The hiring sentiments reflect the shifting labor market accelerated by the COVID-19 pandemic, which has driven both workers and businesses to seek flexible work arrangements.
To bridge the skill gaps, the report identifies the top ways for gig workers to upskill. According to the data, on-the-job training (76.19%) and online courses (73.81%) are the most effective methods. These options provide gig workers with practical experience and the flexibility to learn while they work. By honing both industry-specific knowledge and soft skills, gig workers can significantly enhance their employability and efficiency in delivering quality results.
“The gig economy has fundamentally altered the employment landscape. It is reshaping how we work by introducing a level of flexibility that aligns with modern work preferences”, said Shantanu Rooj, Founder and CEO of TeamLease EdTech. “However, with this shift comes the need for continuous upskilling. As demand surges, especially during peak periods like the festive season, it’s clear that gig workers must develop industry-specific knowledge to remain competitive. By strengthening their skills, they are not only filling current gaps but also preparing for the future of work, where adaptability will be the key driver of success.”
Jaideep Kewalramani, Head of Employability Business and COO, TeamLease Edtech, added, “On the ground, we often see that while gig workers are tech-savvy, they face challenges in managing client interactions and adapting to the dynamic needs of multiple projects. With the festive season ramping up, their ability to improve communication and problem-solving skills will play a crucial role. Success in the gig economy combines many factors, including tech proficiency, communication skills, time management, and adaptability.”