Mughda Mahambrey | Deputy General Manager of Human Resources | Chalet Hotels Limited
Mugdha Mahambrey’s path to a career in HR was influenced by a pivotal moment during her college years. Initially drawn to marketing for its strategic appeal and dynamic nature, her trajectory shifted during an international management competition. Faced with a choice between marketing and HR, Mugdha opted for HR. “I immersed myself in strategic HR challenges and emerged victorious,” she recalls. She realised that HR offered a platform to make a significant impact through effective people management.
Today, she is the Deputy General Manager of Human Resources at Chalet Hotels Limited and stands out as a dynamic and visionary leader in the realm of HR within the hospitality sector. Her professional journey reflects a profound dedication to developing people-centric strategies that drive both organisational success and employee satisfaction.
Building an inclusive and supportive workplace at Chalet Hotels
In her current role, Mugdha’s focus has been on nurturing a supportive and engaging workplace environment tailored to the unique demands of the hospitality industry. Her expertise lies in crafting talent management strategies that enhance operational efficiency and guest experiences. “I consistently attract skilled professionals who enhance guest experiences and operational efficiency,” she notes. Her approach includes targeted recruitment efforts and comprehensive onboarding programmes, which have significantly contributed to reducing high turnover rates and improving employee morale.
Mugdha’s innovative mindset is evident in her implementation of flexible scheduling, gig working, and cross-training programmes. These initiatives address common industry challenges and bolster staff retention, productivity, and adaptability. “Recognising the importance of flexibility in hospitality operations, I advocate for initiatives that not only improve staff retention but also boost productivity and adaptability in meeting guest demands,” she explains. Her strategic approach ensures staffing goals are met and new employee engagement initiatives align with the company’s objectives.
The evolving HR landscape in 2024 has provided Mugdha with innovative ideas and critical insights. She observes a significant shift towards hybrid work models, which offer flexibility and enhance operational efficiency. There is also a heightened focus on employee well-being and mental health, with companies implementing comprehensive wellness programmes. Diversity, equity, and inclusion (DEI) initiatives have become crucial, and technology continues to revolutionise HR practices. “Embracing these shifts allows us to foster resilient organisations capable of thriving in a dynamic hospitality landscape,” Mugdha notes.
Solving talent challenges to bolster retention and engagement
Mugdha has adopted a proactive stance in addressing talent retention and recruitment issues. Her strategic recruitment practices involve leveraging digital platforms, participating in industry-specific job fairs, and maintaining active relationships with hospitality schools and professional networks. By targeting qualified candidates who align with the company’s values, she ensures a robust foundation for long-term retention. Additionally, Mugdha has enhanced the company’s employer branding by showcasing its inclusive culture, career growth opportunities, and employee benefits, differentiating the organisation in a competitive market.
Once talent is recruited, she ensures there is a significant emphasis on seamless onboarding and integration processes. Mughda oversees that new hires are welcomed and equipped for success from day one, thereby reducing early turnover. “Clear communication, personalised introductions, and thorough training programmes ensure new hires feel welcomed and equipped to succeed from day one,” she affirms. Furthermore, continuous talent development initiatives, including ongoing training and mentorship programmes, are pivotal in retaining valuable talent and cultivating a motivated and adaptable workforce.
Experience with People Matters Are You In The List 2024 Awards, powered by Aon
Participating in the People Matters Are You In The List 2024 Awards, powered by Aon, has been a defining experience for Mugdha. The rigorous assessment parameters tested her strategic thinking, innovative problem-solving, and people management skills. “Discovering my strengths felt like uncovering hidden superpowers,” she says. The recognition and validation from industry peers have boosted her confidence and ignited a passion for pushing boundaries in HR. This experience has solidified her commitment to excellence and innovation in HR leadership.
Mugdha Mahambrey exemplifies a go-getter approach to HR, driven by a deep-seated passion for fostering inclusive, dynamic work environments. Her contributions have enhanced Chalet Hotels Limited’s reputation as a preferred employer, reflecting her dedication to organisational success and employee well-being and cementing her position as a visionary HR leader.
Meet other HR leaders and winners of the Are You In The List 2024 awards by following #AreYouInTheList.