HR metrics, also known as key performance indicators (KPIs), are data points that help you understand your HR team or organization’s performance. HR KPIs can help you answer questions like: Is the business growing? Are we doing a good job attracting quality applicants? Are we doing a good job of retaining high-quality employees? Are our employee training programs effective? The trouble is, there are thousands of KPIs that an HR …

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Employee mental health is in the spotlight following three years of COVID-19 disruptions. Research has shown that 44% of work-related ill health is the result of stress, depression, and anxiety caused by work. 1 Contact centres can be especially stressful for employees, who are speaking to customers and helping to solve their problems on a daily basis. These environments can be intense and emotionally draining, and many advisors deal with …

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80 per cent of financial services recruiters have agreed that the current environment is challenging, as confidence among hiring managers within the sector paint a concerning picture regarding the skills gap issue that is ongoing, according to a new survey. The outlook for the financial services sector hiring a skilled workforce is not looking overly positive as hiring managers point their fingers towards a lack of candidates with the appropriate …

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While the use of AI tools in the workplace is rapidly increasing, many organisations are lagging in providing guidance and training in the use of these technologies, according to new research by Ricoh Europe. This governance gap comes amidst growing interest within companies to implement automation solutions.  The poll of 6,000 workers across Europe*, conducted by Opinium, revealed a gap between workers’ use of emerging technologies and organisations’ efforts to …

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Money and mental health often go hand in hand, with 92% of UK adults in debt reporting a significant decline in their mental health following serious money issues. However, seeking professional support can lessen the burden of financial stressors, with 73% of people reporting a significant improvement in their mental health after taking the first steps to manage their debt.[1] Credit management company Lowell has teamed up with West Yorkshire …

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