Almost three in 10 workers (29%) in the UK are currently using Artificial Intelligence (AI) at work, but almost a quarter (23%) say they don’t feel confident using the technology, according to new research from global research and insights agency Opinium. In addition, one in 10 (9%) say that the use of AI is mandated where they work, but concerningly 31% haven’t received any training on how to incorporate AI into their role.
Views on using AI at work are mixed
Views on using AI in the workplace are mixed, with almost half (47%) of workers using AI stating it makes them feel morally or ethically uncomfortable, and over half (53%) saying they feel lazy when using the technology. On top of this, half (49%) say AI makes them feel pessimistic about the future of their role.
However, a good number of people who use AI at work have felt the benefits, with three fifths (59%) saying the quality of their work has improved as a result, 63% have made fewer mistakes, and 62% say it has made them more efficient.
Most and least trusted AI jobs
Looking at the views of UK consumers more generally, almost two fifths (38%) revealed that they do not trust Artificial Intelligence. The research investigated which jobs consumers most and least trust AI to operate in, with personal trainer (27%) coming in as the most trusted, and pilot (54%) coming in as the most distrusted.
Trust in AI to do the following jobs Trust Distrust Personal trainer 27% 33% Delivery driver 26% 38% Teacher 25% 44% Accountant 24% 41% Financial adviser 23% 45% Train/bus driver 22% 49% Doctor 21% 53% Pilot 21% 54% Lawyer 19% 51% Hairdresser 19% 52% Journalist 19% 51%
Matt Howlett, Senior Research Executive at Opinium, commented: “The use of Artificial Intelligence tools is becoming more prolific across more industries. It’s clear from our research that there is a bit of a gap in terms of how people feel about using AI at work – in terms of their confidence and comfort levels – and with what this fast-improving tech could hold for the future. The scale and scope of AI is not yet known, but given that it’s unlikely to disappear, employers may find it beneficial to offer more training so that staff feel comfortable with and understand the latest AI tools and how to use them.”
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